1. Returns and Refunds:
We want you to have a seamless experience with your game top-up from ASC Smart Trading. If you encounter any issues, we provide returns and refunds under specific conditions outlined in this policy.
2. Eligibility for Returns and Refunds:
The game credits must be returned within 7 days from the date of purchase.
The game credits must be unused and in their original state.
Customized or personalized game credits are not eligible for returns or refunds unless they are defective or damaged.
Returns are subject to inspection and approval.
3. Initiation of Returns:
To initiate a return, please contact our customer support team at [email protected] or +60173722146 within 7 days of receiving your order. Provide your order number and a detailed reason for the return.
Our customer support team will provide you with instructions on returning the game credits.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an issue with the game credits.
We recommend using a trackable shipping method and retaining proof of shipment for your records.
5. Inspection and Approval:
Returned game credits will be inspected upon receipt. If they meet the eligibility criteria, a refund will be processed.
Refunds may take 7 days to process and will be issued to the original payment method.
6. Refund Amount:
The refund amount will include the purchase price of the game credits and any applicable taxes. Shipping and handling charges are non-refundable, except in cases of defective or damaged game credits.
7. Defective or Damaged Game Credits:
If you receive defective or damaged game credits, please contact us immediately at [email protected] or +60173722146. We will arrange for a replacement or a refund, including return shipping costs.
8. Cancellation Policy:
Orders can be canceled within 7 days of purchase. Contact us as soon as possible if you wish to cancel an order.
9. Changes to this Refund Policy:
We reserve the right to update and modify our refund policy as needed. Any changes will be posted on this page, with the date of the last update indicated.
10. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or +60173722146.
